Focus: Governance, staffing, coordination, and capacity
Speakers will provide concrete, example-driven insights into how victim support organisations are actually run. Discussions will cover:

• Governance models and decision-making structures
• Staffing approaches and capacity management
• Training and professional development
• Financial discipline and accountability
• Outreach and coordination with other services

This session reminds participants that strong organisational foundations are essential for delivering high-quality victim support.

Focus: What victims receive and how support is delivered
Speakers will focus on practical service delivery methods, including:

• Emotional and practical support
• Accompaniment, interviews, and case management
• Innovative practices such as self-help tools and digital supports

The session will showcase the foundational principles of victim support, highlighting why baseline services are essential and how they benefit both victims and governments.

An interactive, theatrical session illustrating real-world coordination and handover mechanisms between organisations. Actors and speakers represent police, NGOs, healthcare, and compensation authorities to visualize successful referrals and points of improvement.
Audience participation, including live polls, will highlight where coordination succeeds and where it often breaks down.

Focus: How organisations survive and thrive financially
This practical, how-to session will cover:

• Fundraising strategies
• Grant and donor management
• Proposal writing
• Ethical business development partnerships

Speakers will share real-world experiences, illustrating what works, what doesn’t, and how to secure long-term sustainability without compromising independence or service quality.

Focus: Protecting the people who protect victims
This session will present practical case studies from victim support organisations, highlighting:

• Staff wellbeing as a service-quality issue
• Resilience strategies for frontline workers
• Leadership and organisational approaches to creating a wellbeing-first culture
• How protecting staff directly benefits victims’ outcomes

Focus: Innovation with purpose
Speakers will demonstrate AI and digital solutions that genuinely benefit victims, including:

• Case management tools and digital support platforms
• Gamification for empowerment and recovery
• Trauma-informed, inclusive technological innovations

This session emphasizes that technology is a tool, not an end, and should enhance victim-centred services while remaining ethical and accessible.