• Focus: This session centers on individual presentations that tell the story of victim support organisations, with a particular focus on the practicalities of running such organisations — including governance, staffing, coordination, and capacity. Presentations will highlight both key challenges and successful approaches.
• Format: Three keynote inputs, followed by a 15-minute, high-impact discussion segment. Each speaker will be addressed with one focused, thought-provoking question.

Speakers:

• Martyn Herward, Director of Business Services and Deputy Chief Executive, Victim Support England and Wales
• Sofia Barlind, Victim Support Sweden
• Marie Grosset, French Conseil d’État

Moderator:
Carmen Rasquete, APAV

• Focus: This session explores the foundational principles of victim support services — the why behind service delivery. It will examine why access to a baseline level of support is a fundamental need for all victims, and how all-crime services function as a universal safety net.
  The session will also address how organisations continuously enhance quality and impact, highlighting approaches such as accreditation, evaluation frameworks, and key performance indicators (KPIs). Practical service models and long-term strategies that sustain quality over time will be showcased.
• Format: The session will consist of a series of individual presentations, each followed by a targeted, thought-provoking question — one per speaker — designed to stimulate focused discussion and deeper insight.

Speakers:

• Nela Kalpic, victim-advocate
• Hetty Burgman and Elizabeth Mol, Victim Support Netherlands
• Anne Decung, France Victimes, Victim Support Association (ADAVEM JP 40)
• Costas Yannopoulos, President, The Smile of the Child

Moderator:
Julianne Grima, Executive Chairperson, Victim Support Malta

• Focus: This session explores referral mechanisms that truly function across the full victim support ecosystem, moving beyond theory to what works in practice.
  Through a theatrical case study based on the national referral system in Belgium, participants will gain insight into how services connect, coordinate, and respond in real time. The session will highlight the critical elements that enable effective referrals — as well as the challenges that can disrupt them.
• Format: At the heart of the session is a live, theatrical visualisation of the referral process. This will map coordination flows, service handovers, key decision points, and common bottlenecks, offering a dynamic and immersive understanding of how referral systems operate in practice.

Speakers:

• Sarah Christoyannis, actress, Belgium
• Sarah De Valckenaere, Head of the Victim Support Unit at the police of Deinze-Zulte–Lievegem, Belgium
• Kim Covent, police advisor & customer coordinator, Gent Police
• Thomas Wyns, Strategic Coordinator for the Veilig Huis Limburg- Limburg Safe House (or Domestic Violence Support Center)
• Gitte Hendrickx, Victim Support Counsellor, Centrum Algemeen Welzijnswerk (CAW)
• Olivier Lauwers, Chief-secretary of the Terrorism Division – Commission for financial aid for victims of intentional acts of violence

Narrator:
Levent Altan, Executive Director, Victim Support Europe